Frequently Asked Questions


Table of Contents

How do I ... / Can I ...?

  • Use this site?

  • Can I download drawings from your web site?

  • Can I bring your drawing file into AutoCAD and edit it?

  • Can you do raster to vector conversion of a drawing?

  • Can I send you a CAD drawing to plot?

  • I forgot to change a couple of things on my drawings. Can you change them for me?

  • What if I can’t come by during your office hours?

  • How do I pay you? Do you accept credit cards?

  • How do I receive my order? Do you deliver?

  • How do I get to Signature Press?

Where can I find ... ?

  • What projects/plans are available?

  • What type of file should I send to you for plotting?

  • What driver should I use when creating a plot file to send to you?

  • Can you supply me with software for transferring files?

Who is ... ?

  • The person I contact about making copies of plans.

What is ... ?

  • The minimum system requirement to use this site?

When is ... ?

  • What are your hours?

  • How soon will my plans be ready?

Miscellaneous

  • Do I have to buy full sets of plans and specs?

  • What is the cost?

  • Why do I have 2 different user names and passwords?

Can't find your question here, contact us


How do I ... ?

Q. Use this site?

This site is designed to satisfy the construction document management and reprographic needs of Owners, Architects, General Contractors, and Sub-Contractors. Use the menu bar at the top of each page to navigate throughout the site. Once you have navigated to the page you are interested in, links will be provide on the page for specific needs.

Q. Can I download drawings from your web site?

Yes, in most cases we allow the download of drawings. Additionally, the cost for most of the downloads is 1/2 off the regular printed price. You will have to use a credit card to download ANY file from our site. This is true regardless of your account standing with our company.

Q. Can I bring your drawing file into AutoCad and edit it?

Later versions of AutoCad will allow you to bring a .tif file (all our drawings are in .tif format) in as a background image. You cannot, however, edit this drawing. In order to do that, the drawing would have to be converted from a raster image to a vector image.

Q. Can you do raster to vector conversion of a drawing?

Yes, but this process can take up to 7 working days.

Q. How do I send you a CAD drawing to plot?

Your AutoCad drawing can be sent to us by doing a "plot to file" and creating a .plt file or other printer ready formats such as .vic or .pdf. Please call prior to converting your drawings so that we may guide you in selecting the correct driver. 

Q. I forgot to change a couple of things before I sent you my drawings. Will you change them for me

No. Due to production schedules and other factors we are unable to edit your drawings.

Q. What type of file should I send to you for plotting?

We accept .plt, .pdf, .tif, .cal, and .dwf files for plotting. It is not advisable to send us .dwg or dxf files as we cannot guarantee the final product and the cost is relatively high.

Q. Do you accept credit cards?

We accept, Visa, Mastercard, Discover, and American Express. We also accept personal and business checks. In addition, we can keep your credit card number on file if you wish. Any orders you place will automatically be charged to your credit card. We will also accept cash on account. For instance you can send us a check for $100.00 and we will deduct the cost of your plans and notify you when your balance gets low.

Q. Do you deliver?

We deliver to Architects, Engineers, Owners and General Contractors at no cost. We will also deliver to Sub-Contractors within our local delivery area at no charge (Minimum $15.00 order). At this time, we are also charging a $6 fuel surcharge for delivery to Sub-Contractors.

Q. How do I get to Signature Press?

We are conveniently located 8/10ths of a mile off of Route 101, Exit 1.  (Click Here)

From the Seacoast area:

  • take Route 101 west to Exit 1

  • at the end of the ramp take a right.

  • Signature Press is approx. 1/2 mile on your right. 

From the North, and South:

  • take I-93 to Route 101

  • take Exit 1. 

  • At the end of the ramp take a left.

  • Signature Press is approx. 1 mile on your right.

Q. How easy is it to reach you?

See our Contact Us page. 

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Where can I find ... ?

Q. What projects/plans are available?

Projects and plans are listed on our project list page.

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Who is ... ?

Q. The person I contact about making copies of plans.

You can contact any of our Customer Service Representatives at 800-440-4025 or locally at 603-624-4025. Visit our  Contact Us page for more info.

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What is ... ?

Q. The minimum system requirement to use this site?

Minimum system requirements for using this site are:

  • a 100 Mhz personal computer

  • a 28Kbps Internet connection (high speed connection recommended for downloading)

  • a web browser (such as Internet Explorer or Netscape Navigator)

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When is ... ?

Q. What are your hours?

Anytime, all the time 24/7 at our web site. Here you can:

If you prefer to call or visit our office, we are open Monday thru Friday, 7:00am to 4:30pm.

Q. How soon will my plans be ready?
Order Time Order Ready
Before 11:00am 3:00pm same day
After 11:00am 11:00am the next business day
Before 12:00pm Shipped the same day
After 12:00pm Ship the next business day

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Miscellaneous

Q. Do I have to buy full sets of plans and specs?

We do not require you to buy your plans and specifications in full sets. We sell plans by sheet and specifications by division. We do not break down specifications by section. 

In some cases, the Architect or Construction Manager will require subs to by "Full Sets Only". In that case, we must always abide by their wishes.

Q. What is the cost?
Use Fee
Viewing a list of projects Free
Viewing plans & specs $150 annual subscription 
Making copies Contact Us

Q. Why do I have 2 different user names and passwords.

We realize that this is confusing to some of you. The short answer is: The user name and password for access to our viewing area requires a paid subscription. The user name and password for access to our download section does not. It is used only to retrieve your billing and shipping information so that you won't have to enter it every time to come to the site for a download.

 

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